Our main channel to find local brands is by attending local markets and fairs by ourselves, we directly talk to the owners and ask about their work. For brands that found us (or we find) online, we organise a brief call to get an idea of their business and products. Regardless, all brands in our platform need to fill in a detailed questionnaire including questions about their location, phone number, etc. Once this has been completed, the brands need to wait for a verification code that is sent to their location via post. Registration is not completed until they log the verification code into the system. Additionally, for bigger brands, we also verify their location in their publicly available KVK registration form.

Yes, and no. While CLOSET is open for all business, we take great efforts in verifying that all brands are reliable (no scams, thanks!), and we have a strong commitment to supporting emerging or small and medium brands on a location basis. Therefore, we deliberately do not accept multi corporate brands and companies as this would go against our core principles. For more information on brand selection, please see FAQ "How do you ensure brands are actually local?" for further reference on that topic.

To initiate the registration as a brand in CLOSET, first you need to fill in all compulsory data (marked with an asterisk*). After email validation, we will either invite you for a call or directly send you a verification code via post to the address provided during registration. Once the verification code has arrived, you can go back to the user portal of the website and enter the code. You are good to go! For any questions, please contact us at info@closet.eco.

To initiate a return please log into your profile and go to the returns section. In the returns section you can select the item you would like to return from your last purchases. Please note that each brand has its own return policies. In each brand's profile you can find a link to their return policy. Different brands may have different policies. If you have any questions regarding returns don't hesitate to reach out to us directly at info@closet.eco.

Each brand has its own delivery timeline. In each brand's profile you can find the information about their shipping policy. Please note that custom-made and customisable items tend to have longer delivery times. If you have any questions regarding shipping don't hesitate to reach out to us directly at info@closet.eco.

Yes. You can purchase items from different brands on one go. However, each brand will perform the shipping separately, so it is possible that items purchased on the same day may arrive at different dates/times.